Reinhart Foods Ltd. (“Reinhart”) has a practice of protecting the privacy and security of customer, supplier and employee records. We are committed to meeting our obligations under Canadian data privacy laws, including the Personal Information Protection and Electronic Documents Act, S.C. 2000, c. 5, and applicable provincial laws. We adhere to the privacy principles set out below, which govern the way we collect, use, store and disclose personal information that is obtained in the course of development, sales, promotion and distribution of our products or in the course of employment.
“Personal information”, as used in this policy, means any information about an identifiable person, including employee records, and customer and supplier information, but does not include the name, title, business address, business telephone number, business fax number or business e-mail address of an employee of an organization.
We will collect, use, store and disclose personal information in accordance with the following privacy principles:
We are responsible for personal information in our possession or custody, including personal information that we may transfer to third parties for processing. We will require our service providers to agree to contractual requirements that are consistent with our privacy and security policies. We will require that our service providers are prohibited from using personal information, except for the specific purpose for which we supply it to them.
(a) to ship products or provide services to our customers;
(b) to provide customers access to Reinhart products;
(c) to respond to customer inquiries about accounts and other services;
(d) to understand our customers and prospective customers’ needs and to offer products and services to meet those needs;
(e) to conduct credit checks on customers or prospective customers; and
(f) to meet legal requirements.
Unless required by law, we will not use personal information for a new purpose without the knowledge and consent of the individual to whom the information relates.
Consent. Personal information will only be collected, used or disclosed with the consent of the individual, except in certain circumstances permitted or required by law. The way in which we seek consent may vary depending upon the sensitivity of the information. We will obtain consent in all cases where the personal information involved is considered sensitive, such as income or health information.
Typically, we will seek consent for the use or disclosure of personal information at the time of collection. However, additional consent will be sought after the personal information has been collected if it is required for a new purpose.
In certain circumstances, obtaining consent would be inappropriate. The federal Personal Information Protection and Electronic Documents Act and provincial privacy laws provide for exceptions where it is impossible or impractical to obtain consent.
Limiting Collection. We will collect personal information by fair and lawful means and will limit the amount and type of personal information we collect to that which is necessary for our identified purposes.
Personal information will be retained for 3 years and will be stored in a locked storage facility on Reinhart premises. Only the Human Resources department and Privacy Officer have access to the locked storage facility in which the personal information records are being retained. After 3 years, the personal information will be destroyed in a secure manner and in accordance with applicable privacy legislation.
Upon an employee’s resignation, retirement or termination of employment, the employee’s personal information will be destroyed in a secure manner and in accordance with applicable privacy legislation.
To file an opt-out request, request access to your information, report incorrect information or file a complaint, please write to:
Director, Human Resources
Reinhart Foods Ltd.
7449 Hwy 26,
CUSTOMER SERVICE STANDARDS FOR ACCESSIBILITY POLICY
Reinhart Foods is committed to excellence in serving all people in a way that allows them to include their dignity and independence. All goods and services provided by Reinhart Foods shall follow the principles of dignity, independence, integration, and equal opportunity. This policy is intended to meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005, and applies to the provision of goods and services to the public or other third parties, not to the goods themselves.
Disability – the term disability as defined by the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, refers to:
Service Animal – as reflected in Ontario Regulation 429/07, an animal is a service animal for a person with a disability if:
Support Person – as reflected in Ontario Regulation 429/07, a support person means, in relation to a person with a disability, another person who accompanies him or her in order to help with communication, mobility, personal care, medical needs or access to goods and services.
Persons with disabilities may use their own assistive devices as required when accessing goods or services provided by Reinhart Foods.
In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services. Where an individual requires assistive devices for the purposes of mobility, and are not able to access our front lobby, we will accommodate their needs by asking that they contact us in advance in order to make arrangements to meet their service needs in an alternate.
We welcome people with disabilities and their service animals. Due to strict food manufacturing guidelines, service animals are allowed in public spaces.
If a service animal is excluded by law, Reinhart Foods will offer alternative methods to enable the person with a disability to access goods and services, when possible (for example, securing the animal in a safe location and offering the guidance of an employee).
If it is not readily apparent that the animal is being used for reasons relating to his or her disability, Reinhart Foods may request verification.
Verification may include:
The customer that is accompanied by a service animal is responsible for maintaining care and control of the animal at all times.
If a health and safety concern presents itself, for example, an individual, has a severe allergy to the service animal, Reinhart Foods will make all reasonable efforts to meet the needs of all individuals
If a customer with a disability is accompanied by a support person, Reinhart Foods will ensure that both persons are allowed to enter the premises together and that the customer is not prevented from having access to the support person.
In situations where confidential information might be discussed, consent will be obtained from the customer, prior to any conversation where confidential information might be discussed.
Notice of Disruptions in Service
Service disruptions may occur due to reasons that may or may not be within the control or knowledge of Reinhart Foods. In the event of any temporary disruption to facilities or services that customer’s with disabilities rely on to access or use Reinhart Foods goods or services, reasonable efforts will be made to provide advance notice. In some circumstances, advance notice may not be possible.
In the event that a notification needs to be posted the following information will be included unless it is not readily available or known:
When disruptions occur Reinhart Foods will provide notice by:
Recruitment and Employment
Reinhart Foods is committed to fair and accessible employment practices. We will take the required steps to notify public and staff, when requested; we will accommodate people with disability during the recruitment and assessment processes and when people are hired.
Training for Staff
Training will be provided to:
Design of Public Spaces
Reinhart Foods will ensure that we meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces as identified in the regulation.
Communication and Feedback Process
Reinhart Foods is committed to providing their employees, customers, and clients with public available information in an accessible way upon request. Included in this information we will also provide employees, customers and clients with disabilities with individualized emergency response information when necessary.
Upon request, Reinhart Foods will provide, or will arrange for the provision of accessible formats and communication supports for persons with disabilities in a timely manner that takes into account the person’s accessibility needs due to disability.
Reinhart Foods will consult with the person making the request in determining the suitability of an accessible format or communication support.
Reinhart Foods shall provide customers with the opportunity to provide feedback on the service provided to customers with disabilities (TR-F-046). Information about the feedback process will be readily available to all customers and notice of the process will be made available by phone, fax, email, or website.
Customers can submit feedback to:
Sharon Syrota, Director, Human Resources
1 705 428 2422 X133
7449 Highway 26, PO Box 30,
Stayner ON L0M 1S0
Fax: 1 705 428 2335
Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.
For more information on this accessibility plan it can be viewed on our website at www.reinhartfoods.com or by contacting Human Resources at 705-428-2422.
If you have any questions or concerns about this policy or its related procedures, please contact the above. This policy and its related procedures will be reviewed and updated once at least every 5 years.